Business Sugar/Vtiger/VTE Comparison - Customer Management and Sales tools

CUSTOMER MANAGEMENT TOOLS	VTECRM	VTIGER	SUGAR
Leads module	yes	yes	yes
Accounts module	yes	yes	yes
Contacts module	yes	yes	yes
Vendors module	yes	yes	no
Social module to interact with customers' activities on socials	no	yes	no
Visit Report module	yes	no	no
Lead conversion to Account/Contact/Opportunity	yes	yes	yes
Mapping customized fields for Lead conversion	yes	yes	yes
Accounts hierarchy	yes	yes	yes
History of activities and communication	yes	yes	yes
Address geolocation on map	yes	yes	no
Importing contacts from Google account	no	yes	yes
Importing contacts from vCard	no	no	yes

SALES AND ADMINISTRATION TOOLS	VTECRM	VTIGER	SUGAR
Opportunities/Potentials module	yes	yes	yes
Quotes module	yes	yes	yes
Sales Orders module	yes	yes	no
Purchase Orders module	yes	yes	no
Invoices module	yes	yes	no
Delivery Notes module	yes	no	no
Opportunity related with competitors, partners or other contacts	yes	no	no
Forecast tools on opportunities per product lines	yes	no	no
Forecast module (opportunity amount per team)	no	yes	yes
Quick guided creation of quote>order>invoice... by steps	yes	yes	no
Detailed product rows	yes	yes	yes
Individual/group tax modality	yes	yes	yes
Exporting and mailing quotes/orders/invoices	pdf, rtf	pdf	pdf
Recurring invoices	yes	yes	no
Customized PDF templates	yes	yes	yes

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - Inventory and Customer Support tools

INVENTORY TOOLS	VTECRM	VTIGER	SUGAR
Products/Items module	yes	yes	yes
Services module	yes	yes	no
Product Lines/Categories module	yes	no	partial*
Pricebooks module	yes	yes	no
Product bundles or relations	yes	yes	yes
Stock quantity management	yes	yes	yes
Documents module	yes	yes	yes
Uploading documents in folders and external documents by url	yes	yes	no
Connection with Google and Dropbox	no	yes	no
Sharing documents via email with download link	yes	no	no

CUSTOMER SUPPORT TOOLS	VTECRM	VTIGER	SUGAR
Tickets/Cases module	yes	yes	yes
Customer Portal	yes	yes	yes
Timecards module	yes	no	no
Bugs module	no	no	yes
Assets module	yes	yes	no
Contracts module	yes	yes	yes
Shortcut between product rows and assets/service contracts	yes	no	no
Trouble-ticketing tool (chat between CRM and Customer Portal)	yes	yes	partial
Service Level Agreement timings	yes	no	no
Auto-tracking of activities on tickets (related to calendar)	yes	no	no
Tickets acquisition by Customer Portal and email conversion	yes	yes	yes
Tracking of service used units by related tickets	yes	yes	no
Tracking of service used units by related timecards	yes	no	no

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - Marketing and Project Management tools

MARKETING TOOLS	VTECRM	VTIGER	SUGAR
Campaigns module	yes	yes	yes
Newsletters module	yes	yes	no
Target/Target list module	yes	no	yes
Newsletter sending and scheduling	yes	no	yes
Recipients lists based on filters (accounts, contacts, leads, vendors)	yes	yes	yes
Manual management of each recipient	yes	yes	yes
Post-sending statistics (received, opened, clicked, unsubscribed…)	yes	yes	yes
Statistic summary per recipient	yes	yes	no
ROI tool	no	no	yes
Email templates (with variables)	yes	yes	yes
Monitoring customer's involvement by automatic score	no	yes	no
Newsletter plan inclusive of SMTP for N sending per day	no	yes	no
Different types of campaigns and targets	yes	yes	yes
Fax module	yes	no	no
Sms module	yes	no	no

PROJECT MANAGEMENT TOOLS	VTECRM	VTIGER	SUGAR
Projects module	yes	yes	yes
Tasks module	yes	partial*	partial*
Milestones module	yes	partial*	no
Summary panel for updating status and task	no	yes	no
Project gantt (graph)	yes	yes	yes

*accessible only from inside the project, not as independent module

This comparing work is based on

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - Process Management and Data Analysis tools

PROCESSES MANAGEMENT TOOLS	VTECRM	VTIGER	SUGAR
Processes module	no	no	yes
Processes Definition module	no	no	yes
Processes Business Rules module	no	no	yes
Processes Email Templates module	no	no	yes

DATA ANALYSIS TOOLS	VTECRM	VTIGER	SUGAR
Dynamic dashboard page on main modules	no	yes	yes
Predefined graphs and dashboards	yes partial	yes run-time	yes run-time
Home page customizable with graphs/dashboards	yes	yes	yes
Reports module	yes	yes	yes
Creating tabular and summary/graphic reports	yes	yes	yes
Creating pivot reports	partial	yes	yes
Exporting and printing reports	yes	yes	yes
Scheduled reports via email	no	yes	yes

This comparing work is based on

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month