Added Values VTIGER / SUGAR / VTE

ADDED VALUE (SUMMARY OF BEST TOOLS)

VTECRM

1. Talks, Calendar and Email modules for smart chatting, organization and data sharing
2. Advanced customer support area (SLA, tracking, assets, contracts)
3. Some preferences and settings (notifications per user, advanced sharing rules, import from database...)
4. Smart interface and browsing

VTIGER

1. Advanced graphs and dashboards
2. Social module and Twitter connection
3. Forecast module

SUGAR

1. Forecast module and ROI tool
2. Some advanced system settings
3. Processes managing modules

This comparing work is based on

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - Settings

SETTINGS	VTECRM	VTIGER	SUGAR
Roles hierarchy	yes	yes	yes
Profiles (access/edit data)	yes	yes	yes
Users and groups of users	yes	yes	yes
Modules manager (active/not active, etc)	yes	yes	yes
Customized fields (several types) and picklist editor	yes	yes	yes
Labels and languages editor	yes	yes	yes
New modules maker	yes	yes limited	yes
Import/export of new modules	yes	no	yes
Import data from database with scheduling option	yes	no	no
Shared access with access rules per module	yes	yes	no
Advanced shared rules based on filter	yes	no	no
Conditional fields	yes	no	no
Encrypted fields	yes	no	no
Colored list-views by status	yes	no	no
Webforms for direct data acquisition	leads only	more modules	leads only
Workflows for automatic processes	yes	yes	yes
Mobile push notifications for workflows	no	yes	no
SMS notifier for workflows	no	yes	no
Advanced status manager	yes	no	no
Advanced configuration for specific modules	no	no	yes
Wizard for cronjobs schedulation	no	yes	yes
Tracking users' activities and access	yes	no	yes
Customer Portal customization	yes	yes	yes
Asterisk integration	yes	yes	no
Mailroom for creating new records via email	no	yes	no
Mail converter (mail-to-ticket)	yes	yes	yes
Taxes, multiple currencies, terms & conditions	yes	yes	yes
Record sequential numbering	yes	yes	no
LDAP access configuration	yes	no	no
Diagnostic, backup and other system options	no	no	yes
Connectors manager (APIs, urls…)	no	no	yes
Advanced email settings for campaigns, queues, inbound	no	no	yes

This comparing work is based on

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - General and Data Management tools

GENERAL TOOLS	VTECRM	VTIGER	SUGAR
Number of operational modules	38	35	31
Starting wizard (user configuration)	no	yes	no
Modules menu (list and areas)	yes	yes	list only
Tools and shortcuts menu	yes	no	partial
Notifications setting per user	yes	no	no
Menu customization	yes	yes	yes
General user preferences	yes	yes	yes
Graphic interface	superior	very good	lower

DATA MANAGEMENT TOOLS	VTECRM	VTIGER	SUGAR
User's (or group of users) propriety/assignation of data	yes	yes	yes
Mass editing on data (selection of records)	yes	yes	yes
Duplicates control and merge	yes	yes	yes
Data import/export (csv)	yes	yes	yes
Simple and advanced research within a module and between modules	yes	yes	yes
Related contents inside each record (menu or list)	dynamic menu	static menu	list
Simple filters to save lists of data	yes	yes	yes
Advanced filters (temporal and based on reports)	yes	no	no
Personal notification of record/filter updates and editing	yes	no	yes
Quick creation of records linked/related to the starting point	yes	yes	yes
Changes history (change-log)	yes	yes	yes
Attaching documents to records	yes	yes	yes
Preview of record from the module list	no	no	yes
Number of clicks to open records, related contents and tools	less clicks	bit more clicks	much more clicks

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Business Sugar/Vtiger/VTE Comparison - Personal and Social tools

PERSONAL TOOLS	VTECRM	VTIGER	SUGAR
Calendar module	yes	yes	yes
Shared agenda between users	yes	yes	no
Distinction between event and task on calendar	yes	yes	no
Meetings, Calls, Tasks separated modules	no	no	yes
Event/task archived in the related record	yes	yes	yes
Shortcut link from event/task to record	yes	no	no
Inviting users and contacts to an event/task	yes	user only	yes
Group calendar	no	yes	yes
Auto-tracking of activities on calendar	yes	no	no
Public/private/standard visibility of events/tasks	yes	yes	no
Quick research between weeks-months-years	yes	no	yes
Calendar preview accessible from everywhere	yes	no	no
Email module	yes	yes	yes
IMAP supported	yes	yes	yes
Creating/linking a record starting from an email	yes	yes	yes limited
Sharing emails and comments with other users	yes	no	no
Distinction between single or multiple sending mode	yes	no	no
Email customized templates	yes	yes	yes

SOCIAL TOOLS	VTECRM	VTIGER	SUGAR
Chat between users	yes	no	partial
Users' messages related to records and searchable	yes	no	no
Comments on records	no	yes	no
Notes module	yes	no	yes
Note conversion into a record/email	yes	no	yes
FAQ/Knowledge Base module	yes	yes	yes
Sharing FAQs with customers via Customer Portal	yes	yes	yes
Connection to customers' Twitter account	no	yes	no

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month