Business Sugar/Vtiger/VTE Comparison - Inventory and Customer Support tools

INVENTORY TOOLS	VTECRM	VTIGER	SUGAR
Products/Items module	yes	yes	yes
Services module	yes	yes	no
Product Lines/Categories module	yes	no	partial*
Pricebooks module	yes	yes	no
Product bundles or relations	yes	yes	yes
Stock quantity management	yes	yes	yes
Documents module	yes	yes	yes
Uploading documents in folders and external documents by url	yes	yes	no
Connection with Google and Dropbox	no	yes	no
Sharing documents via email with download link	yes	no	no

CUSTOMER SUPPORT TOOLS	VTECRM	VTIGER	SUGAR
Tickets/Cases module	yes	yes	yes
Customer Portal	yes	yes	yes
Timecards module	yes	no	no
Bugs module	no	no	yes
Assets module	yes	yes	no
Contracts module	yes	yes	yes
Shortcut between product rows and assets/service contracts	yes	no	no
Trouble-ticketing tool (chat between CRM and Customer Portal)	yes	yes	partial
Service Level Agreement timings	yes	no	no
Auto-tracking of activities on tickets (related to calendar)	yes	no	no
Tickets acquisition by Customer Portal and email conversion	yes	yes	yes
Tracking of service used units by related tickets	yes	yes	no
Tracking of service used units by related timecards	yes	no	no

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month