Business Sugar/Vtiger/VTE Comparison - Inventory and Customer Support tools

INVENTORY TOOLS	VTECRM	VTIGER	SUGAR
Products/Items module	yes	yes	yes
Services module	yes	yes	no
Product Lines/Categories module	yes	no	partial*
Pricebooks module	yes	yes	no
Product bundles or relations	yes	yes	yes
Stock quantity management	yes	yes	yes
Documents module	yes	yes	yes
Uploading documents in folders and external documents by url	yes	yes	no
Connection with Google and Dropbox	no	yes	no
Sharing documents via email with download link	yes	no	no

CUSTOMER SUPPORT TOOLS	VTECRM	VTIGER	SUGAR
Tickets/Cases module	yes	yes	yes
Customer Portal	yes	yes	yes
Timecards module	yes	no	no
Bugs module	no	no	yes
Assets module	yes	yes	no
Contracts module	yes	yes	yes
Shortcut between product rows and assets/service contracts	yes	no	no
Trouble-ticketing tool (chat between CRM and Customer Portal)	yes	yes	partial
Service Level Agreement timings	yes	no	no
Auto-tracking of activities on tickets (related to calendar)	yes	no	no
Tickets acquisition by Customer Portal and email conversion	yes	yes	yes
Tracking of service used units by related tickets	yes	yes	no
Tracking of service used units by related timecards	yes	no	no

VTECRM 15.05 Business Cloud 12€ user/month

VTIGER 6.15 Ultimate Cloud 29$ user/month

SUGARCRM 7.6 Enterprise Cloud 65$ user/month

Free Sugar/Vtiger/VTE Comparison - Inventory and Project Management tools

 

Inventory tools	VTECRM	VTIGER	SUGAR
Products module	yes	yes	no
Services module	yes	yes	no
Pricebooks module	yes	yes	no
Product bundles	yes	yes	no
Stock quantity management	yes	yes	no
Documents module	yes	yes	yes
Uploading documents in folders and external documents by url	yes	yes	no
Connection with external services (es: Dropbox)	no	no	no
Sharing documents via email with download link	yes	no	no

The inventory equipment of Vtiger and VTE is the same. Available modules are Products, Services, Pricebooks, they manage product bundles and stock quantities. The document part, both systems manage file upload and external links ordered into folders. Only VTE allows me to send a download link via email, sharing a document outside the CRM. Neither supports a connection with third-party service such as Dropbox.
Sugar provides only the Documents module for uploading and external linking.

Project Management tools	VTECRM	VTIGER	SUGAR
Projects module	yes	yes	yes
Task module	yes	partial*	partial*
Milestones module	yes	partial*	no
Project gantt (graph)	yes	yes	no
Relationship with Tickets/Cases module	yes	yes	yes

*accessible only from inside the project, not as independent module

Projects are managed in the same way on VTE and Vtiger, involving Projects, Task and Milestone modules, with possible relationship with Tickets too. The gantt chart is also available. The only difference is that, in VTE, I can access Task and Milestone modules independently (as any other modue), while in Vtiger they are part of the project and accessible only from inside. The functions, however, are the same.
Sugar provides only Projects and Tasks with less options.

Read all the comparison work about Sugar/Vtiger/VTE free edition 

The comparison work is based on

SUGAR 6.5 COMMUNITY
VTIGER FREE 6.3
VTECRM COMMUNITY 15.05
All three the versions are free and downloadable from their official sites.